Job Description

Main Objectives

• Acts as the technical bridge between a sales team and its customers, ensuring products and/or software are effectively customized, installed, and supported
• Analyze client needs, provide pre/post-sales technical support, conduct product demonstrations, and create custom technical solutions.
• Propose and evaluate feasibility and risk of new concepts using first-principles physics and empirical modeling.
• Closely coordinate activities with the Product Marketing Manager and Product Manager to align on targeted approach and strategy for specific markets, customers and applications

Responsibilities

• Present technical solutions in collaboration with customers and stakeholders.
• Participate in and help resolve system-level issues in collaboration with internal engineering resources, customers and stakeholders.
• Identify gaps in product capabilities to align to customer and market needs
• Act as a technical interface to internal departments as well as customers and external partners
• Definition and alignment of system requirements in close collaboration with engineering teams
• Understand how product software works in delivering the overall technical solution for market needs

Essential Quality Expectations

• Strong analytical skills and the ability to make sound decisions under ambiguity using physical principles and engineering judgment
• Excellent communication and moderation skills to lead customer brainstorming and technical discussions
• Proactive mindset for identifying innovation opportunities and system improvements
• Customer-oriented thinking and ability to represent the company in technical discussions.
  

Requirements & Qualifications:

• Bachelor’s degree in computer science, electrical engineering, control engineering or a related field. (MSc, MEng, etc. desired)
• Minimum of five (5) years of direct design experience or application support of complex mechatronic systems, ideally in semiconductor backend capital equipment.
• Experience with technical standards and industrial development processes.
• Understanding and/or working experience with thermal systems, motion control, control systems, automation robotics, semiconductor manufacturing processes around packaging and test.
• Willingness to travel up to 50% of time as required for projects and customer support
• Willingness to work five days a week (with some flexibility) on-site at our San Diego (Rancho Bernardo) location
• Excellent English communication skills: Chinese a plus.