Job Description

The Applications Improvement Analyst is a member of the EMR/Applications team; responsible for the implementation, maintenance, training and any other content/build related tasks in the support of one or more clinical applications. This team member will assist in providing the first level of technical support to organization entities regarding the EMR and other clinical applications, as well as prepare and maintain the appropriate documentation regarding such. He or she will implement modifications to existing applications and/or user workflows in order to effectively accomplish desired organizational objectives.

The analyst also provides any necessary training and on-site support to end users as it relates to use of clinical applications. Analyst may also make recommendations regarding areas of potential improvement in the operations of end users regarding clinical applications in an effort to meet organizational goals and quality measures. The analyst may also work closely with the Directors of Operations to in order to quickly implement any new process and to communicate operational changes to the various departments impacted by changes recommended.

SUPERVISION RECEIVED

Reports to IT Applications Manager / CIO/ or other manager as assigned

SUPERVISION EXERCISED

None

ROLE AND RESPONSIBILITIES:

I. Application Support:

• Supports the implementations of applications and prepares the appropriate documentation.
• Performs system testing and documentation for all phases of the application development life cycle.
• Assists with the development of ongoing maintenance support procedures.
• Attendance at off-site training and travel likely required.
• Assist in the creation and testing of EHR system interfaces.
• Contacts eClinicalWorks (eCW) for support when needed.
• Communicates system changes to the end users and training staff.
• Collaborates regularly with EHR system administrator to develop/modify system specifications.

II. Field Support:

• Train organization employees and any other end user in the use and maintenance of the software.
• Provide first-line support for end users both on-site and after-hours.
• Work with PHC physicians to develop and maintain documentation templates.
• Establish and maintain regular communications with user community.

III. Departmental Duties:

• Investigate and provide solutions to reported issues; i.e. helpdesk tickets and customer support.
• Maintain detailed and accurate documentation for systems/procedures for which you are responsible.
• Provides on-call support as scheduled
• Work with analytics products to identify and report areas of workflow or compliance improvement.
• Assist/ lead improvement initiatives that will result in measurable outcomes while creating revenue enhancements, cost reductions, and operational improvements i.e. note utilization, order entry etc.

Requirements

EDUCATION

• High School diploma or GED, associate’s degree preferred
• In exchange for associate’s degree, 1-2 years of medical office experience.

EXPERIENCE

• A minimum of 3 years of health care experience.
• Prefer 1 year of supervisory experience
• Experience with eClinicalWorks EHR preferred

KNOWLEDGE AND SKILL REQUIREMENTS:

• Self-motivated, dependable, strong work ethic with a desire to learn.
• Strong oral and written communication skills.
• Strong time and project management skills.
• Ability to prepare written and graphic reports and provide oral presentations as necessary.
• Ability to work effectively in a multi-faceted, time-critical work environment.
• Ability to work effectively in a team environment.
• Proficiency and experience with data processing and computer applications.
• Knowledgeable in the various clinical and non-clinical workflows in a medical practice.
• Familiarity with medical terminology and coding.
• Fundamental knowledge of healthcare organization, operations, and processes.
• Basic knowledge of system application implementation, enhancement, development and support methods and practices

ENVIRONMENTAL/WORKING CONDITIONS:

• Talking, hearing, repetitive motions and close visual acuity associated with a normal office environment.
• Occasional to frequent exposure to clinical / medical office setting.

PHYSICAL/MENTAL DEMANDS:

• Standing, sitting for long periods while doing computer input and responding to phone questions.
• Must have ability to bend, stoop, twist and work with computer equipment.
• Stress involved in working with tense end-users and multiple assignments.