Job Description

Purpose of Position

Reports To: Manager Applications Engineering

Responsibilities of Position

• Support sales: respond to customer requests for application assistance, assuring product selection, and providing other customer required information as needed.
• Support RSMs in a Sales Engineering role.
• Learn and become proficient and be able to present SumiMap software to potential customers and support customers in loading software.
• Provide product operation and training to support customers. Create and maintain Recommended Procedures documentation, including training videos, for new and existing products.
• Train installers on proper procedures and techniques
• Provide detail designs and recommendations for ABF and 4th Level products

Skills Required

• Proficient in all Microsoft products including Word, Excel & PowerPoint, drawing packages (AutoCAD, Visio, and/or Revit).
• Able to present to large groups at industry trade show and to C level personnel and key decision makers at strategic accounts.
• Ability to work as a Team member.
• Ability to work independently
• Ability and skill to write and present white papers, case studies.
• Ability to demonstrate products at trade shows and customer locations.

Certifications:

• RCDD-preferred
• Other industry certifications-acceptable

Duties Performed Occasionally or Periodically  

• Interface with industry technical groups (Bellcore, EIA/TIA, BICSI, etc.)
• Interface with SEI. Participate in Internal design review activity.
• Help resolve technical problems by performing tests, collecting data, and reporting.
• Author technical papers for trade publications and for industry presentation.
• Perform product demonstrations and make presentations Attend/assist at industry trade shows.
• Analyze competing products in the marketplace