Job Description

Position Information

Job Series: Information Technology – Application Support

Classification: Applications Coordinator

Class Code: IAS03P

Pay Grade: IST09

Salary Range: $88,455 – $144,321

The Applications Coordinator serves as the primary liaison between an agency’s or organization’s information technology section, end-users, and vendors to ensure the successful implementation, maintenance, and optimization of software applications. This role involves coordinating projects, facilitating communication across teams, and overseeing the lifecycle of applications to meet business goals. The Applications Coordinator must have excellent organizational and technical skills, as they are responsible for aligning technology solutions with organizational needs while ensuring smooth operations and minimal downtime.

Primary Responsibilities

Act as the main point of contact for all matters related to software applications within the agency or organization.
Coordinate the development, testing, implementation, and updates of applications.
Manage application projects, ensuring timelines and budgets are met.
Collaborate with a variety of assorted personnel in an attempt to gather requirements and ensure proper application functionality.
Monitor the performance of applications and recommend improvements or updates.
Troubleshoot and resolve application-related issues, liaising with vendors or developers when necessary.
Train and support end-users to ensure effective use of applications.
Develop and maintain documentation, including user manuals, workflows, and training materials.
Ensure compliance with organizational and regulatory policies for software use and security.
Stay informed about emerging application technologies and trends to provide innovative recommendations.

Knowledge and Skills

Strong organizational and project management skills.
Excellent communication and interpersonal abilities to work across teams.
Problem-solving aptitude with a proactive approach to challenges.
Ability to handle multiple priorities and maintain attention to detail.
Adaptability to work in fast-paced and evolving environments.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.

Minimum of 8 years of experience in application support, project coordination, or a related information technology role.

Certifications in project management or specific applications (e.g., Project Management Professional, Information Technology Infrastructure Library, or vendor certifications) may be required.

Proven experience in managing software application projects or deployments.

Familiarity with enterprise systems, such as Enterprise Resource Planning (e.g., SAP, Oracle) or Customer Relationship Management platforms (e.g., Salesforce).

Hands-on experience with application troubleshooting and system integration.

Knowledge of best practices in software deployment and user training.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

About State of Arkansas

When you work for the State of Arkansas, you have the unique opportunity to make a real difference in the lives of others through the delivery of critical services. Whether improving the lives of others through workforce development, critical infrastructure repair, foster care placement, emergency response, blockchain technology, or forestry preservation, state employees add significant value to the lives of all Arkansans.

Industry

Government & Public Safety

Company Size

1,001-5,000 employees

Headquarters

Unknown

Year Founded

Unknown

Website

arkansas.gov

Social Media

APPLICATIONS COORDINATOR