Job Description

If you enjoy helping people and want to make a real difference to customers navigating their housing journey, this could be the perfect next step. We are looking for a proactive Application Assistant to join our team in Oldham on a full time, 12-month fixed term contract.

In this role, you will be part of a fast‑paced housing applications advice service, supporting new and transferring customers through a smooth and positive lettings journey. The work involves meeting targets and deadlines, ensuring all application tasks are completed in line with allocation policies and legal requirements. It also includes keeping customer information accurate and up to date in our systems, while working closely with colleagues across the organisation to deliver a service that consistently meets or exceeds customer expectations.

What we are looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.

Not only will you have previous experience providing customer service, but you will also have great oral and written communications along with a willingness to go the extra mile to get the job done. You will also be able to demonstrate:

• Proven experience in delivering excellent customer service.
• Strong ability to work methodically, follow established procedures, and accurately record data and information.
• Confident in providing clear and accurate responses to routine customer enquiries via telephone, email, text and in writing.
• Effective oral and written communication skills.
• Good working knowledge of Microsoft Office applications.
• Experience of administrative systems and processes.
• Understanding of the social housing sector.
• Ability to work effectively and independently without close supervision.

If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.