Job Description

Job Purpose

• Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues.

Key Job Accountabilities - I

• Investigate operational issues, problems and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution.
• Responds to requests for support by means of modifications to system parameters, work-arounds, reconfiguring systems, training users or escalating to systems development staff or software suppliers.
• Monitors progress of requests for support and ensures users and other stakeholders are kept informed. Takes corrective action to avoid or minimise delays.
• Produces logical software designs showing for example: processes, objects, data flows, inputs, stored data and outputs.
• Performs tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & Technologies.

Key Job Accountabilities - II

• Develops, interprets and executes test plans to verify correct operation of completed software.
• Defines, documents and executes small-scale projects (or sub-projects) actively participating in all phases of the project. Identifies, assesses and manages risks and issues which might impact on the success of the project.
• Participates in meetings with stakeholders and assists in presenting issues and solutions.
• Ensure compliance with information security policies, procedures, and standards.
• Ensures all work is carried out and documented in accordance with required standards, policies and procedures.

Qualifications

• Bachelors degree in Computer Science, Information Technology, Information Systems or other relevant discipline

Knowledge and/or Experience - I

• 6 years of IT experience (ideally within Oil & Gas industry)
• Competent knowledge in core skill applications, tools, and techniques
• Conversant with relevant IT national and international standards
• Demonstrated experience in project management
• Demonstrated experience in IT support environment

Technical and Business Skills - I

• Excellent written and spoken English
• Strong project management skills.
• Strong interpersonal skills.
• Strong analytical problem-solving skills.
• Specialized technical expertise and broader IT knowledge
• Compliance to risk, security and continuity management principles