About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270234

Job Family: Information Technology

Job Function: Applications

About The Opportunity

Key Skills:

CSM, integrations, ITBM, ITSM, SNOW JavaScript

Job responsibilities

• Defines, guides, and supports the execution of your technical governance processes

• Help in developing standards and practices for maintaining the ServiceNow architecture model

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform

• Supports the design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption

• Provides technical evaluation of demands against the ServiceNow platform architecture, platform capabilities, and best practices

• Guides ServiceNow Platform design, including considerations for integration and performance

• Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices

• Offers guidance on prototyping and accelerating time from design to deployment

• Provides technical guidance in platform development and platform- wide solutions

• Advises on configuration and coding standards

• Supports remediation of configurations not aligned to ServiceNow best practices

• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan

Functional Attributes:

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth

• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

Technical Abilities and Responsibilities:

• ServiceNow HR, CSM and ITIL Foundation certification

• Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.

• Drives standardization and best practice platform management, enabling you to focus on value delivery.

• Institute technical governance to optimize platform performance and minimize long-term technical risk.

• Enable rapid upgrades to new features and innovation that drive new value.

• Build a platform team focused on delivering value and innovation.

Experience

Education

Preferred Certifications

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.