Job Description

As of 2 September 2025, Vivicta, former Tietoevry Tech Services, now operates as a standalone company under our new brand. We’ve officially launched Vivicta, your trusted Nordic transformation partner, making everyday easier through technology. You can explore more about our brand and what we stand for at https://www.vivicta.com

Ready to join us? Click ‘Apply’ and complete our short application form to get started. Prefer another option? Apply via LinkedIn to automatically populate your details using your profile.

As an Application Transition Manager you will be responsible for leading application and service transitions, establishing new service operations, and driving transformation initiatives, including AI-enabled service delivery, while ensuring business continuity, operational readiness, and stakeholder satisfaction.

Core Competencies

1. Transition & Service Setup Management

• Proven experience leading application and managed service transitions
• Strong knowledge of transition planning, governance, cutover, and service onboarding
• Experience establishing new service organizations, operating models, and support processes
• Ability to manage knowledge transfer, service acceptance, and operational readiness
• Experience defining SLAs, KPIs, reporting, and governance structures

2. AI Transformation & Service Modernization

• Experience identifying and implementing AI-driven service improvements
• Understanding of GenAI, automation, AIOps, and intelligent service management concepts
• Ability to transform traditional AMS and support services using AI and automation
• Experience building business cases and roadmaps for AI-enabled operations
• Understanding of responsible AI, data governance, and security considerations

3. Project & Program Management

• Strong project and program management skills in complex IT environments
• Experience coordinating multiple workstreams, suppliers, and stakeholders
• Ability to drive steering committees, governance forums, and executive reporting
• Strong risk, dependency, and change management capabilities

4. Service Management Excellence

• Strong understanding of Application Management Services (AMS)
• Deep knowledge of ITIL processes and service operations
• Experience designing support models, shift-left approaches, and continuous improvement frameworks
• Ability to establish service metrics and operational performance management

5. Stakeholder Management

• Excellent customer-facing and executive communication skills
• Experience working in multi-vendor ecosystems
• Ability to lead complex negotiations and manage escalations
• Strong workshop facilitation and business consulting capabilities

6. Leadership

• Ability to lead global, cross-functional teams without direct authority
• Strong collaboration and influencing skills
• Proven track record of driving organizational change and transformation
• Results-oriented with a structured and proactive mindset

7. Technical Understanding

• Broad knowledge of enterprise application landscapes
• Experience with cloud platforms (Azure, AWS, or GCP)
• Understanding of integrations, cybersecurity, and enterprise architecture
• Familiarity with ServiceNow, Jira, and modern DevOps practices
• Understanding of automation platforms, AI services, and observability tooling

8. Language requirements

• Fluent spoken and written Finnish and English

Preferred Qualifications

• PMP, PRINCE2, IPMA, or equivalent certification
• ITIL certification
• Experience in public sector and regulated industries
• Experience in large-scale transition and transformation programs
• Demonstrated AI transformation leadership in service delivery organizations

Ideal Candidate Profile

A successful candidate combines Transition Management, Service Setup, AI Transformation, Service Management, and Executive Stakeholder Leadership You can build a service from the ground up, transition it successfully into operations, and continuously modernize delivery through automation and AI-driven capabilities.

Did we get you inspired?

We look forward to your application! Please attach your CV or LinkedIn profile and apply today. Hope to hear from you soon!

We do not accept applications via email and are not engaging recruitment agencies for this position.

Vivicta is committed to diversity and welcomes applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds. 

We conduct background checks for all final candidates, and some roles may require security clearance during hiring or later—always handled within local legislation and with care and confidentiality.

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