Job Description

Job Summary:

Support the development, testing, validation, and deployment of service support applications and digital

solutions by coordinating with business stakeholders and development teams, performing end-to-end

functional testing, managing business requirements and master data activities, and creating training and

knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

• Execute end-to-end functional, integration, regression and user acceptance testing for capabilities

developed under the program.

• Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear

reproduction steps, business impact and supporting screenshots.

• Validate business workflows across customer contact, case or service request handling, back-office

processing, integration, notifications, reporting and user access, as applicable.

• Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders

to clarify requirements, obtain test data and resolve open questions.

• Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between

business requirements, developed features and test outcomes.

• Perform master data cleansing, validation, maintenance and updates across relevant applications and

tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.

• Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness

discussions; communicate risks, dependencies and unresolved defects promptly.

• Prepare and maintain user guides, process documents, standard operating procedures, quick-reference

guides, FAQs, release notes and knowledge-transfer materials.

• Support training preparation and delivery for business users, super users and support teams, including

demonstrations and post-training clarification.

• Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis.
• Identify recurring process gaps, data-quality issues and improvement opportunities using structured

analysis and user feedback.

• Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements.

Systems & Domain Exposure

• Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user

experience and other Oracle applications is preferred.

• Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications,

workflow tools and back-office processes is desirable.

• Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant

use cases is an advantage.

• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with

reporting or visualization tools is preferred.

JOB DESCRIPTION

Key Deliverables / Success Measures

• Timely completion of assigned test cycles with complete and reusable test evidence.
• Accurate defect documentation, prioritization support and closure or retest tracking.
• Requirement and test traceability with minimal gaps between business needs and delivered

functionality.

• Clear, current and version-controlled training and knowledge documents before release or handover.
• Effective stakeholder coordination, timely action closure and early escalation of blockers or quality

risks.

• Consistent attention to data accuracy, user experience, process controls and operational readiness.

Skills & Competencies

• Strong functional testing, analytical thinking and structured problem-solving skills.
• Ability to understand end-to-end business processes and translate requirements into practical test

scenarios.

• Good written and verbal communication, with confidence to interact with business users, developers

and program stakeholders.

• High attention to detail, documentation discipline and ability to manage multiple actions and

dependencies.

• Strong interpersonal skills, collaboration, ownership and follow-through.
• Ability to learn new applications and processes quickly and work in a changing program environment.

Education & Experience

• Graduate in engineering, computer applications, information technology, B.Sc. Information Technology,

telecommunications, business, operations or a related discipline.

• Prior experience in application testing, business analysis, process documentation, operations support or

digital-transformation programs is preferred.

• Experience in contact center operations, back-office management or service operations is an added

advantage.

• Experience working with IT development teams, business stakeholders and third-party partners is

desirable.

Work Conditions & Compliance

• Fixed-term contract for 12 months, subject to applicable company terms and conditions.
• May require coordination across functions, locations and time zones based on program needs.
• The role may require flexibility in work schedules and extended support during critical project

deliverables, testing cycles, release activities, and business priorities.

• Must maintain confidentiality of business, customer, employee and system information and comply

with applicable security and privacy requirements

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com