What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Join Miele’s IT team and play a key role in supporting the systems that power our business across Australia and New Zealand. As an Application System Support Consultant, you will work closely with internal teams and external partners to ensure our applications run smoothly, efficiently and continuously improve. This role offers a unique mix of technical support, systems administration and user engagement in a dynamic, customer-focused environment.
System support & troubleshooting: provide timely support to internal and external users, resolving system issues and responding to service requests
Point of Sale administration: maintain and enhance POS systems, catalogues, pricing and user access to ensure a seamless customer experience
Systems improvement: collaborate with IT teams and external providers to continuously improve applications including ASW, ETD and LMS
User support & training: manage support channels (hotline/email), assist users with system queries and provide guidance to improve system use
Data & configuration management: maintain pricing, promotions, EDI configurations and system integrations across ANZ
Process optimisation: identify system issues, create standardised processes and contribute to system enhancements and projects
Cross-functional collaboration: work closely with IT, Customer Care, Sales, Warehouse and other stakeholders to support business operations
Must-have:
Strong problem-solving skills with the ability to troubleshoot and resolve system issues
Excellent communication and interpersonal skills with a customer-focused mindset
High attention to detail and ability to manage multiple priorities
Strong organisational and time management skills
Good computer literacy with the ability to quickly learn new systems
Experience in application or systems support, service desk or IT support roles
Exposure to POS systems, ERP systems or eLearning platforms
Experience with Microsoft Office (Excel, Word, PowerPoint) and system configuration
Understanding of key business processes (e.g. order entry, warehousing, service operations)
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
Quarterly Life Leave – one paid day each quarter to recharge
Personal development and career opportunities
Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
As an Application System Support Consultant, you will work closely with internal teams and external partners to ensure our applications run smoothly, efficiently and continuously improve.
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
