Job Description

We are seeking an experienced SkyChain Application Support Specialist with expertise in Cargo Domain operations and Splunk log analysis/debugging. The role involves application and incident management for SkyChain, a cargo management application provided by Accelya. The candidate must be available for out-of-hours on-call support as required. 
Must-Have Skills (Mandatory) - Experience in SkyChain application support OR strong Cargo domain knowledge - Expertise in Splunk log analysis and debugging - Strong incident management and troubleshooting capabilities - Ability to provide on-call support outside regular hours 
Good-to-Have Skills (Optional) - Hands-on experience with other cargo management applications - Knowledge of ITIL processes for incident and application management - Familiarity with Accelya's suite of aviation solutions 
Qualifications & Experience - Bachelor’s degree in IT, Computer Science, or a related field - 3+ years of experience in application support and troubleshooting - Prior experience in airline cargo operations is a plus