Batson-Cook Construction

Application Support Specialist - Autodesk Construction Cloud

Batson-Cook Construction  •  Atlanta, GA (Onsite)  •  13 days ago
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Job Description

Location: Atlanta, GA,None,None

Here at Batson-Cook, the first thing we build is the relationship We specialize in general construction in all the top commercial markets including healthcare, commercial, wood frame and more. We’re looking for talented individuals to help us foster relationships with our clients while building projects that stand tall for generations. With competitive salaries and a robust benefits package, there is no better time to join us.

We are currently seeking an Application Support Specialist with a knowledge base in Autodesk Construction Cloud in Atlanta, GA to join our family.

Essential Duties and Responsibilities:

  • Serve as the primary administrator for Autodesk Construction Cloud (ACC), including user account management, role and permission assignments, project access, and basic configuration.
  • Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationships to ensure needs are met and problems/conflicts are resolved.
  • Provide day-to-day support for ACC users, including project teams, accounting staff, and field personnel.
  • Troubleshoot and resolve ACC-related issues involving permissions, access, workflows, documents, and integrations; escalate complex issues to Autodesk Support or senior IT staff as appropriate.
  • Maintain documentation related to ACC processes, configurations, known issues, and user guidance.
  • Field and resolve incoming help requests from end users via ticketing system in a courteous and timely manner.
  • Evaluate documented resolutions and analyze trends to identify opportunities for process improvement or issue prevention.
  • Perform non-ACC helpdesk support activities, including desktop troubleshooting, software installation, hardware setup, and peripheral support as needed.
  • Identify and learn software and hardware systems used and supported by the organization.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationship to ensure needs are met and problems/conflicts are resolved.
  • Communicates and reinforces the Company vision, mission and values

Preferred Qualifications:

  • Bachelor's degree from four-year College or University and 3-5 years related experience and/or training; or equivalent combination of education and experience. Construction operations experience is preferred, but not required.

  • Knowledge and understanding of Autodesk Construction Cloud

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Batson-Cook Construction

About Batson-Cook Construction

At Batson-Cook Construction, the foundation on which we build all our projects is the relationship we forge with each client. This is how we have successfully conducted business for over a century.

By working together as a team, we assess our clients’ needs and guarantee communication throughout the entire process, from concept through construction. On projects large or small, we have a solid history of completing jobs on schedule and within budget.

Batson-Cook has a proven track record in delivering quality General Construction, Design Build, Construction Management, and Preconstruction Services throughout the Southeast, including Georgia, Alabama, Florida, South Carolina, North Carolina, Tennessee, and Texas.

Why work at Batson-Cook Construction?

Batson-Cook is a relationship-based commercial construction company that focuses more on people than the bottom line. That’s not to say we don’t care about that too, but we find when people are supported enough to produce excellence, everything else falls in place.

Benefits at Batson-Cook

Batson-Cook offers many benefits that will help you manage your health and plan for your future, and we provide resources to help you reach your goals. We also help each employee strive to achieve an important balance between life and work. As such, we offer the following benefits to our employees and more: - Medical, Dental & Vision Plans - Long Term Disability - Employee Assistance Program - Company Paid Life Insurance & 401 (k) Program - PTO Vacation Plan - Flexible Work Schedule

Career Growth and Development

At Batson-Cook, we have a genuine interest in the personal growth of our employees’ careers. We invest in our employees through training and development opportunities that help make this part of their long-term career plans. After all, the better they are, the better we are as a company. Building relationships are what we do, and we hope they’re here to stay.

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Vinings, Georgia
Year Founded
1915
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