Objectives of this position: This role is a part of the IT internal Application Support team with the task of supporting the internal ERP Applications or other core Applications which are sitting with IT. Manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed. What will you do? • Act as the first point of contact for all user support related queries regarding the core Applications • Responsible for resolving & escalating user request tickets • In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool • Responsible for taking internal and external calls from the users regarding Application related incidents or service requests • Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request • Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions • Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing) • Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention • Take lead role on projects and extended tasks but also supports if the Application Specialist is not available • Support the Manager with some high-priority tasks or difficult customers • Support Business with Communications of changes for existing or new Applications What will you need? • Diploma in Computer Science, Information Technology or relevant discipline • At least 5 years' experience in user support focus on Application Support • Strong problem solving and system troubleshooting skills • Technically proficient in Microsoft Office and use of Ticketing Systems • Good interpersonal and communication skills • Capability to work under pressure & fast path demanding environment • To be available immediately/ at short notice
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
