We are seeking an experienced Application Support Specialist
to support business-critical applications, collaborate with project teams, and
help ensure the successful delivery and ongoing support of technology
solutions. This role combines application support, incident management, project
coordination, client engagement, documentation, and reporting responsibilities.

Key Responsibilities

• 
  Provide
  support to internal teams and external stakeholders as required.
• 
  Manage
  JIRA/eSMT incident tickets and work with project and product managers to
  ensure tickets are resolved within established SLAs.
• 
  Identify
  and facilitate the resolution of application issues by coordinating with
  relevant stakeholders.
• 
  Maintain
  and update technical documentation, procedures, and knowledge articles.
• 
  Support
  the creation of performance measurement dashboards using tools such as
  JIRA, Azure DevOps, Power BI, and related platforms.
• 
  Assist
  with tracking sprint performance, sprint velocity, financial performance
  metrics, and other project reporting requirements.
• 
  Support
  stakeholder engagement activities, including coordinating meetings,
  preparing presentation materials, onboarding and offboarding resources,
  and managing expectations.
• 
  Assist
  in facilitating end-user training sessions and developing training
  materials such as manuals and instructional videos.
• 
  Prepare
  meeting minutes, project documentation, and status updates.
• 
  Monitor
  service agreements, project budgets, timelines, scope, and key performance
  indicators.
• 
  Escalate
  risks, issues, and performance concerns when appropriate.
• 
  Support
  additional project and application-related activities as assigned.

Required Qualifications

Application Support Experience

• 
  5+
  years of experience managing stakeholders and supporting IT projects or
  business applications.
• 
  Knowledge
  of business process analysis techniques and Software Development Life
  Cycle (SDLC) methodologies.
• 
  Experience
  responding to end-user inquiries and troubleshooting application,
  configuration, and system access issues.
• 
  Experience
  managing incident lifecycles using ticket management systems including
  prioritization, escalation, and closure.
• 
  Experience
  supporting both internal teams and external clients.
• 
  Ability
  to identify recurring issues and contribute to service improvements and
  long-term solutions.
• 
  Experience
  supporting system integrations and collaborating with cross-functional
  technical teams.
• 
  Experience
  supporting testing, deployments, change requests, and release management
  activities.
• 
  Strong
  stakeholder management skills and demonstrated ability to manage competing
  priorities.

Project Coordination Experience

• 
  Experience
  collaborating across teams to gather project updates and maintain project
  tracking activities.
• 
  Experience
  supporting project budgeting, progress reporting, action items, risks, and
  issue management.
• 
  Experience
  working with project managers to provide status updates, escalate issues,
  and maintain project deliverables.
• 
  Experience
  supporting multiple concurrent projects within a professional environment.
• 
  Experience
  developing project status reports and maintaining reporting logs.
• 
  Experience
  maintaining project document repositories and ensuring documentation is
  current and compliant.

Methodologies, Documentation & Soft Skills

• 
  Experience
  gathering requirements and supporting project scheduling and planning
  activities.
• 
  Ability
  to monitor project costs and contribute to project reporting activities.
• 
  Experience
  coordinating project deliverables and ensuring compliance with
  organizational standards.
• 
  Experience
  developing and communicating guidelines, procedures, and project
  processes.
• 
  Experience
  supporting complex project budgets involving multiple funding streams and
  dependencies.
• 
  Experience
  identifying, assessing, and communicating risks and mitigation strategies.
• 
  Knowledge
  of current and emerging IT trends and technologies.
• 
  Experience
  creating technical documentation, procedures, user guides, and knowledge
  base articles.
• 
  Experience
  delivering user training and support materials.
• 
  Strong
  analytical, problem-solving, critical thinking, interpersonal, and
  negotiation skills.
• 
  Excellent
  written and verbal communication skills.
• 
  Ability
  to explain complex technical concepts to non-technical audiences.
• 
  Demonstrated
  ability to work effectively with business and technical teams.
• 
  Collaborative
  team player with strong customer service and relationship management
  skills.

Preferred Technical Knowledge

• 
  JIRA
• 
  eSMT
• 
  Azure
  DevOps
• 
  Power
  BI
• 
  ITIL
  processes
• 
  Incident
  Management
• 
  Change
  Management
• 
  Release
  Management
• 
  SDLC
  Methodologies

Work Arrangement

• 
  Onsite:
  5 days per week

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:

1. 
   Digital
   Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. 
   Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume to:
RecDep@symbioticgroup.com

View All Jobs online at:
https://www.symbioticgroup.com/view-jobs/