Job Description

Salary: 2900-3900 EUR/month gross (before tax) based on your skills and experience, but we are flexible.

Location: Vilnius, Lithuania (hybrid)

Schedule: 1 FTE (40 hours/week)

12-month contract with a high possibility of extension.

We are Baltic Assist, an outsourcing company, specializing in innovative remote career solutions. We provide exciting opportunities on a global level fostering long-term cooperation between top talent and our partners. By cultivating a desirable environment, our people are empowered to excel and engage with a community of diverse professionals. With a commitment to efficiency and innovation, Baltic Assist aims to be the go-to choice for seeking rewarding careers.

What you'll be doing

Our client is one of the largest financial institutions in the Nordic region, supporting tens of thousands of end users across a complex enterprise environment.

We are looking for an Application Support Specialist to join a team responsible for software distribution and application support across a large-scale workstation platform. In this role, you will troubleshoot deployment issues, support packaged applications, and help ensure a stable and efficient end-user experience.

This is an excellent opportunity for someone who enjoys technical problem-solving, automation, and working with modern endpoint management technologies in an enterprise environment.

How you'll spend your day

• Ensure reliable software deployment and application availability across enterprise workstations.
• Troubleshoot and resolve application deployment and software patching incidents (L2–L3 support).
• Investigate root causes of deployment issues and implement permanent solutions.
• Support and maintain application packages and deployment configurations.
• Create and maintain knowledge base articles, user guides, and support documentation.
• Train and support L1 teams on common issues and best practices.
• Analyze incident trends and drive continuous improvements to reduce recurring issues.
• Support business-critical applications and software platforms across the organization.

You'll be successful if you have

• 2+ years of experience troubleshooting Intune application deployment issues in Windows environments.
• Hands-on experience with PowerShell scripting.
• Strong understanding of Windows operating systems, registry, file systems, and log analysis.
• Experience with software packaging, deployment, and patch management.
• Familiarity with Sysinternals tools is an advantage.
• Structured, responsible, and quality-oriented approach to work.
• Strong analytical and troubleshooting skills.
• Self-motivated with a willingness to learn and develop.
• Collaborative team player with good communication skills.
• Professional English proficiency, both written and spoken.

What we offer

• Flexible working arrangements and a hybrid work model to help you succeed in your career while balancing personal needs.
• Opportunity to work in a large-scale enterprise environment supporting thousands of users.
• Exposure to modern endpoint management and software deployment technologies.
• Opportunities for professional growth and continuous learning.
• Open and friendly company culture, great colleagues, company events & teambuildings.

At Baltic Assist, we believe that the strength of our team lies in the diversity of our backgrounds and perspectives. We are fully committed to promoting equal opportunities at every stage of our recruitment and selection processes. Recruitment at Baltic Assist is based solely on individual merit, qualifications, and professional competence. Our shortlisting, interviewing, and selection practices are conducted without discrimination on the grounds of gender identity or expression, sexual orientation, marital or civil partnership status, race, nationality, ethnic origin, religion or beliefs, age, veteran status, disability, medical condition, pregnancy or parental status, trade union membership, or any other protected characteristics.

By applying to this position, candidates acknowledge and consent that any information provided during the application process or available on the communication channels through which they were contacted (e.g., LinkedIn, email, or other professional platforms) may be collected, stored, and processed by Baltic Assist solely for recruitment purposes.

Baltic Assist is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). All information collected during the recruitment process will be handled securely and used exclusively for recruitment purposes. Your data will not be shared with unauthorized parties, and it will be retained only as long as necessary for the recruitment process or as required by applicable laws. By applying, you consent to the processing of your personal data in accordance with our privacy policy and GDPR guidelines