Job Description

The Application Support Specialist plays a crucial role in providing technical expertise and support for a variety of surveillance camera and video management applications and platforms. This position serves as the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively. This role is essential for maintaining the functionality and performance of surveillance camera and video management systems within the enterprise.

Now is your chance to join our team to make a lasting impact as an Application Support Specialist.

This position requires full-time on-site presence.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

• Evaluate, troubleshoot and maintain physical security systems such as Genetec, Salto and Kantech
• Configuration of Axis surveillance cameras and Genetec Security Center
• Maintain firmware updates on camera hardware and access control hardware
• Configuration of Salto access control and Genetec Synergis, intercoms, and Genetec Sipelia
• Participate in technical discussions for configuration, testing, and operations of our platform solutions
• Ensure compliance to daily management checklist for operational effectiveness
• Provide 'go live' and post 'go live' support for project and solution in general
• Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions

• Education Required: A university degree, college diploma or a related discipline
• 5-10 years of experience
• Technically inclined, process oriented and driven by natural curiosity
• Passionate about technology
• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus:

• Experience with Genetec security systems, BriefCam analytics, Salto access control
• IT Infrastructure Library Certification (ITIL)
• Microsoft Azure Fundamentals
• Google IT Support Professional Certificate

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.