Job Description

We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry.

Step into a dynamic and collaborative team that operates in a 24/7/365 environment, dedicated to delivering exceptional support and reliability to our customers. We’re looking for a curious, motivated, and responsible individual with a solid technical foundation—someone who enjoys solving problems, thrives in a team setting, and brings a truly customer‑focused mindset to every challenge. If you’re ready to take on exciting new tasks each day, grow your skills, and make a real impact, we’d love to welcome you to our team!

Apply and become part of a client-oriented operations community.
Looking for a new challenge? Take the next big step in your career!

Your tasks:

• Proactive Monitoring of the services we provide to our customers
• Operating Incident Management, Service Request Management, and Change Management processes through a ticketing system
• Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
• Communication with the customers to understand the customer needs and internal communication with other relevant teams for support
• Proactively analyze application's logs to detect the issues
• Maintain the support documentation ( cookbook) to keep it up-to-date
• Monthly pre-scheduled and ad-hoc reporting
• Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule

Requirements

Your profile:

• Basic understanding of Windows, Linux and AWS environments
• Solid understanding of Network concepts and ability to troubleshoot network issues
• Ability to perform SQL queries, log analysis, and simple code analysis
• Excellent spoken and written English
• Organized and structured in maintaining technical documentation
• Up‑to‑date technical knowledge, acquired formally or informally and eager for learning and applying new skills
• Fast learner with the ability to adapt quickly
• Proactive problem solver who takes initiative
• Ability to remain calm and focused when the situation requires it
• Strong customer‑oriented mindset with the ability to understand and address customers needs through effective communiction

Considered as a plus:

• Familiarity with application and web servers (Tomcat, Apache HTTP)
• Basic understanding of monitoring systems such as Check_mk or Pingdom
• Previous technical support experience
• Knowledge of German

Benefits

• Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, home office, or unpaid leave

• Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan

• Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family

• Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education

• Meals & Snacks: Enjoy a lunch allowance each working day, free fruit and drinks in the office

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