Job Description

he Application Support Specialist will be responsible for implementation, maintenance, and support for enterprise-wide applications, such as: SharePoint Online, Point of Sales, Safety Systems, Health Care Systems, and Financial Services Systems.

PRINCIPLE DUTIES:

• Acquire and maintain an advanced understanding of assigned Continuing Life software applications.

• Help test, implement, and support applications.
• Maintain current and accurate support documentation used by Service Desk for initial support.
• Work with project teams during application rollouts and updates.
• Respond to escalations from Service Desk to resolve issues with software applications. Work directly with customers to support as needed.
• Train staff on proper use of applications.
• Proactively monitor and address potential security issues. Assist in educating users on best IT security practices.
• Participate in an on-call rotation.

QUALIFICATIONS:

• 2–5 years of experience in application support, technical support, or similar IT roles.
• 2+ years of hands-on experience administrating Microsoft SharePoint Online.
• 2+ years of analytics and reporting experience using Tableau or comparable data visualization tools.
• Intermediate level experience with Microsoft Power Automate.
• Experience with system integrations, including APIs, REST endpoints, or automated data workflows.
• Experience working with IT ticketing systems such as SolarWinds Service Desk.
• Experience with Microsoft SQL Server or similar RDBMS (basic to intermediate querying).
• Basic understanding of networking concepts (firewalls, VPNs, DNS, traceroute, etc.).
• Ability to work independently as well as collaboratively within a team.
• Experience with eFax platforms such as Consensus.
• Experience with PointClickCare or similar eMAR systems.
• Experience with RingCentral user administration.
• Scripting/programming experience (Python, JavaScript, PowerShell).
• Experience with Prophix or other financial reporting tools.
• Experience training users or writing support documentation.
• Familiarity with HIPAA or other regulatory/compliance frameworks.
• Strong attention to detail and high standards for quality.
• Excellent customer service orientation and communication skills.

Why you’ll love Continuing Life:

Continuing Life supports 8 Continuing Care Retirement Communities (CCRCs) across California. Our services range from pre-marketing a start-up community to the extensive services required to manage a stabilized community — accounting, maintenance, and housekeeping. Continuing Life provides a one-stop solution that includes specialized, experienced personnel and IT systems for running and managing the community. Through our talent development review program, we strive to make sure our employees are reaching their goals and working in the role they enjoy. We have a heavy focus on training and provide tuition assistance. We survey our employees annually and listen to feedback to make changes to ensure the best work environment. We are ranked #3 in the nation on Fortune’s Great Places to Work survey for Aging Services!

Our company is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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