Job Description

Role · Application Support Lead - Microsoft Relevant Experience · 7 to 10 years in supporting applications developed using Microsoft .NET technology stack of which the last 5 years were spent in leading a Support & Maintenance Team Responsibilities · Build sound understanding of the supported application estate. · Hands-on role. Guide junior team members are required. · Take responsibility for the Team’s performance. · Provide periodic updates to the leadership Team as required. · Resolve Support Tickets in a timely manner. · Ability to work directly with Customer IT / Business Teams as required. · Good analytical skills for effective troubleshooting & problem-solving. · Root Cause Analysis & Problem Management. · Work on Minor Enhancements · Keep documentation current and prepare SOPs for routine tasks. · Collaborate with internal & external teams to provide end-to-end resolution across Application & Infrastructure issues. · Identify and implement automation opportunities. · Work in Shifts, if required. The Role offers · An excellent opportunity to work in an engagement team that provides mission-critical application management services for Customer. · High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners. · Individual(s) with passion to learn and adapt to new technologies quickly can scale to the next level easily. · Encourages innovation & provides ample opportunities to identify & automate routine activities. Technical Skills · Must have sound knowledge of ASP.Net, C#, Web API. · Must have working knowledge of Azure, HTML, CSS & JavaScript. · Good knowledge of Angular and/or React, Nunit, Entity Framework, SQL Server 2014, Jquery, PL/SQL & WCF. · Understanding of Design Pattens & Agile methodology. · Familiarity with ServiceNow & JIRA. · Understanding of ITIL Service Lifecycle. Essential Qualification MCA / Equivalent master’s in computers is a must Salary Range Not Specified