Ovations Technologies (Pty) Ltd

Application Support Managers: Digital Wallet Delivery domain comprising

Ovations Technologies (Pty) Ltd  •  Douala, CM (Onsite)  •  5 hours ago
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Job Description

This is a 5 - month contract with our client in the Fintech industry.

We are seeking candidates primarily based in Douala or Yaoundé. Exceptional international applicants may be considered, provided they are willing to travel to Cameroon periodically and meet all necessary legal, immigration, and business requirements.

Our client in the Fintech industry is seeking an Application Support Manager to own end-to-end production support, system availability, and incident management for our Enterprise Wallet Platform. You will lead a technical support team, manage platform vendors, and ensure our 24/7 environment runs flawlessly.

Key Responsibilities
  • Operational Delivery: Manage day-to-day EWP production support across application, middleware, and integration layers. Drive SLA compliance, incident management, and structured root cause analysis (RCA).
  • Service Assurance: Oversee application performance monitoring and transaction success rates. Proactively detect trends to pre-empt customer-impacting events.
  • Releases & DR: Coordinate platform patches, upgrades, and releases with vendors. Lead business continuity and disaster recovery (BCP/DR) testing.
  • People & Governance: Lead and coach a high-performing team of support engineers. Manage vendor SLAs, lead post-incident reviews (PIRs), and represent the team at Change Advisory Boards (CAB).

Technical Profile Required

  • Experience: 5–8 years total | 3+ years in Mobile Money, Digital Wallets, or FinTech
  • Domain Expertise: At least 3 years supporting Mobile Money platforms (wallet cores, switches, USSD/API channels) or payment gateways.
  • Core Tech: Linux/Unix administration, SQL databases (Oracle, PostgreSQL, MySQL), and scripting/log analysis.
  • Tools & Frameworks: APM monitoring tools, ITIL Service Management processes, and ServiceNow/Jira.
  • Leadership: Proven experience managing third-party vendors and leading incident response in a 24/7 environment.

Qualifications

  • Bachelor's degree in Computer Science, IT, Engineering, or a related field.
  • Highly Desirable: ITIL Foundation (Intermediate/Practitioner is a plus), PMP, or PRINCE2.
Ovations Technologies (Pty) Ltd

About Ovations Technologies (Pty) Ltd

Enabling the Digital Enterprise

South African business leadership has always been early adopters and significantly used information technology to improve productivity, efficiency, reach new markets and optimize supply chains. What is significant in recent years is that customer expectations have changed radically from the past. The challenge facing all South African and global organisations for that matter is:

• How can they best respond to this paradigm shift?

• How can they take advantage of the opportunity to innovate and grow through technology adoption? And,

• How can they do all this as cost effectively as possible?

This in Ovations’ opinion is the highly strategic journey of Digital Enablement including the critical intersection with Cloud Adoption as the strategic enabler. We, at Ovations, believe that digital enablement incorporates the change associated with the application of modern technology in all aspects of business and society, whereby Cloud Adoption is the way in which all business will implement and accelerate digital enablement.

Ovations has core domain expertise in process automation, content services, data & analytics and financial crime and risk prevention solutions. As Ovations, we provide guidance to our clients through an entire lifecycle of the cloud adoption process including initiatives to mitigate strategic workloads to the cloud deployment models encompassing IaaS, PaaS, FaaS and SaaS. We provide the following summary core cloud adoption services in this regard:

• Enterprise architecture and cloud adoption

• Cloud adoption architecture design

• Cloud people structures, roles and change management

• Cloud governance models and business cases

• Cloud adoption platform and public cloud selection

• Cloud data security and privacy

• Cloud migration strategies

• Cloud operational SLA and platform management

• DevSecOps design and implementations

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Johannesburg, ZA
Year Founded
1998
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