Job Description
Clearpoint Health Network (CHN) is one of Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.
As Application Support Manager, you will lead the support and optimization of our EMR platforms and other critical business applications. This hands-on role is vital to the successful rollout, adoption, and ongoing reliability of major systems across our organization.
Empower healthcare through expert application management.
Key Responsibilities
- Lead EMR Support: Oversee day-to-day support, troubleshooting, and configuration for EMR platforms (e.g., HST Pathways, Input Health, Juvonno), ensuring seamless operation and user satisfaction.
- Major Application Rollouts: Manage and execute the deployment of new applications, including planning, training, and post-launch support.
- Team Leadership: Supervise and mentor application support analysts, fostering a collaborative and high-performance environment.
- Stakeholder Collaboration: Work closely with clinical, administrative, and technical teams to align application functionality with operational needs.
- Process Improvement: Identify and implement opportunities to streamline workflows, automate tasks, and enhance user experience.
- Documentation & Training: Develop clear support documentation and deliver targeted training to empower users across the network.
- Vendor Management: Liaise with software vendors to resolve issues, coordinate upgrades, and ensure optimal system performance.
- Compliance & Security: Ensure all application support activities adhere to healthcare privacy, security, and compliance standards.
Qualifications
- Bachelor’s degree in Health Sciences, Information Technology, Business Systems, or equivalent experience.
- 5+ years in application support or systems management, with at least 2 years in a healthcare or clinical environment.
- Proven experience supporting EMR platforms and rolling out major business applications.
- Strong leadership, communication, and problem-solving skills.
- Ability to work hands-on in both remote and onsite settings.
- Familiarity with healthcare compliance and privacy standards.
What We Offer
- Competitive salary $70K-$110K based on Experience
- Performance-based bonus
- Comprehensive health and dental coverage
- RRSP contributions
- Paid vacation and personal time off
- A remote-friendly team and a mission you can feel good about
Where You’ll Work
Hybrid/remote within Ontario or Alberta.
Use of Artificial Intelligence (AI):
Artificial intelligence tools may be used in limited parts of the hiring process, such as application screening questions. All applications are reviewed by a human reviewer before any hiring decision is made.
Candidate Communication:
Applicants who are interviewed will be notified of the hiring decision or status update in accordance with Ontario employment legislation.
Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact HR@clearpointhealth.ca for further information.
Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.
