Job Description

Application Support Manager, Asia PacificCountry: Hong Kong

Responsible for Change the bank execution activities related to critical business applications used in the Asia branches across different business areas Markets and Banking mainly and down streams. Be the liaison between local user groups and the global teams and suppliers. Provide escalation and follow-up with various local and global teams.

Key Responsibilities

• Cross function managing and coordinating supplier and internal relationships with the HO office.

• Coordinate the Projects execution with Madrid when changes are required.

• Provide weekly and monthly release reports for management review.

• Escalate and follow up on project risk application issues.

• Define release content based on the service request backlog.

• Supervise and prepare runbooks related to GO-Live activities and provide post-production support after the implementation.

• Execute Change Management activities impacting business areas related to Projects implementation (training and UATs execution) when required.

Basic Requirements

• University degree

• 5 years of solid working experience in planning, implementation and supporting systems

• A good command of written and spoken English and Spanish

• Positive team player and great interpersonal and communications skills

• Understand the Santander core banking applications and the corporate banking business models