Job Description

• Maintain and grow the existing customer business and develop prospective customers to meet goals agreed with the Sales & M and Logistics Director.

• Provide a high level of application support to all existing applications / customer.

• Take initiatives for prospecting, contacting and converting prospects to customer and work in tandem with S&M team.

• Be actively involved in pre sales and after sales support.

• Conduct lab and process trials at customer end establish “Suitability To Use” viz a viz competition product.

• Follow- up and influence the evolution in standardization of lime & limestone applications with the customers.

• Coordinate on regular basis with production & QC team to ensure suitable material allocation to customer as per specific / application demand.

• Address QC related concerns / claims from customer on prompt basis in consultation with QC & production team and in coordination with SEM.

• Coordinate and understand the new innovative products and application concepts being developed and followed at Carmeuse global level to implement in the local industry (as and when needed).

• Participate fully in all assigned marketing Cross Functional Teams, and contribute actively to the development and execution of the industry / sector / market wise plans for the region.

• Build and maintain a database of specific requirement customer and application wise.

• Highlight all customer support requirements and ensure relevant resources are brought into play to resolve issues.

• Maintain active memberships and participation in relevant industry associations and technical support groups.

• Understand and report competitor strengths, weaknesses and activities.