Job Description

Application Support Engineer (SQL / Bespoke Applications)

Location: Billericay, Essex

Salary: Competitive

Contract Type: Fixed Term Contract

Working Hours: 40 hours per week, Monday-Friday

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We’re looking for a technically minded Application Support Engineer to support and improve a suite of bespoke business-critical applications used across the organisation.

This is an ideal opportunity for someone with 2nd line or application support experience who enjoys troubleshooting, working with SQL, and taking ownership of incidents through to resolution.

You’ll work closely with developers, infrastructure teams, and end users to diagnose issues, support releases, improve system reliability, and help shape how application support is delivered across the business.

If you enjoy solving problems, working across multiple technologies, and being trusted to own issues end-to-end, this role offers excellent hands-on exposure and real responsibility.

What you’ll do;

• Providing 2nd/3rd line support for bespoke applications
• Investigating and resolving incidents via the ITSM platform
• Troubleshooting application and SQL/data-related issues
• Supporting user onboarding, access management, and system configuration
• Working with developers on releases, testing, and escalations
• Maintaining clear technical documentation and knowledge articles
• Delivering excellent support to users across the business

What you’ll get;

• A hands-on technical support role with real ownership and responsibility

• Exposure to bespoke business-critical applications and SQL-based troubleshooting

• The opportunity to work closely with developers, infrastructure teams, and stakeholders across the business

• Experience supporting releases, system improvements, and live operational environments

• A fast-paced environment where you can build your technical and problem-solving skills

• The chance to improve processes, documentation, and service delivery standards

• Supportive team culture with opportunities to contribute ideas and make an impact

• Competitive salary and benefits package, including pension, private GP access, life insurance, gym membership, and holiday buy scheme

What we’re looking for;

• Experience in application support, service desk, or technical support
• Experience using SQL/querying skills
• Strong troubleshooting and problem-solving ability
• Experience managing incidents or support tickets
• Excellent communication and customer service skills

Bonus points for experience with:
• Bespoke or in-house systems
• Microsoft Dynamics or Microsoft-based platforms
• APIs, web applications, or client/server environments
• ITIL or structured service environments

What to expect from our recruitment process at Ground Control

We aim to make our process clear, supportive, and straightforward—so you always know what’s coming next.

• Application review: Once you apply, our Talent team will carefully review your application against the key skills for the role

• Optional video: You’ll have the chance to submit a short video to showcase your skills and personality—this is completely optional

• Intro call: If you’re a good match, we’ll invite you to book a short (up to 30 minutes) telephone interview at a time that suits you

• First interview: If selected you’ll then take part in an interview, either on Teams or in person, depending on the role

• Next steps: For some roles, there may be a technical assessment and a second-stage interview either on teams or in person.

We’ll keep you updated throughout and make sure you feel supported at every stage.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #CFIT