Job Description

We are:

The Advanced Technology Centers (ATCs) are the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs provide our clients with seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make a tremendous impact in solving our clients’ business problems by leveraging innovation, intelligence, industry insights, new IT, and new technology skills. With the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people:

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

You Are

A detail-oriented and proactive Application Support Engineer with strong problem-solving skills and a collaborative mindset. You act as a software detective, identifying and resolving issues across multiple components of critical business systems.

You are comfortable taking ownership of complex situations, guiding team decisions, and engaging with cross-functional teams to ensure system reliability and continuous improvement. You bring deep expertise in OneStream and a solid foundation in troubleshooting, remediation, and engineering support

The Work

You will play a key role in maintaining and enhancing critical business applications by diagnosing issues, driving resolutions, and improving overall system performance.

Working closely with multiple teams, you will contribute to decision-making, optimize support processes, and ensure high-quality service delivery across the organization.

Responsibilities:

• Act as a software detective to identify, troubleshoot, and resolve issues across multiple application components.

• Provide expert-level support for OneStream (SmartCPM and Financial Data Quality), ensuring system reliability and performance.

• Collaborate with cross-functional teams to diagnose complex issues and implement effective solutions.

• Take ownership of team decisions and contribute to key discussions impacting application support strategy.

• Lead and guide team members by sharing knowledge, best practices, and providing technical support.

• Analyze recurring issues and propose improvements to enhance system stability and support efficiency.

• Contribute to continuous improvement of support processes, tools, and service delivery models.

• Engage with stakeholders to improve workflows and optimize system performance.

• This role is located in one of the following locations (Montreal or Mississauga) and will require on-site 3 days per week.

Here’s What You Need:

• Bachelor’s degree or completion of a college program in a related discipline

• Expert proficiency in OneStream SmartCPM

• Advanced proficiency in OneStream Financial Data Quality.

• Strong experience in application remediation, IT troubleshooting, and engineering support.

• Ability to diagnose complex software issues and deliver timely, effective resolutions.

• Strong collaboration and stakeholder management skills across multiple teams.

• Experience in supporting critical business systems in a fast-paced environment.

• Continuous improvement mindset with the ability to identify patterns and recommend solutions.

• Strong communication skills and ability to influence decisions and drive outcomes

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range
British Columbia/Ontario $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.