KPMG Ukraine

Application Support Engineer Core Operational Apps - Associate Consultant - MFT - KGS CH

KPMG Ukraine  •  State of Haryāna, IN (Onsite)  •  3 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
54
AI Success™

Job Description

APPLICATION SUPPORT ENGINEER – CORE OPERATIONAL APPS (SFIA LEVEL 3)

Job Title: Application Support Engineer – Core Operational Apps


The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery.

Key Responsibilities

  • Support Azure VM-hosted .NET apps, SQL MI, schedulers, SSIS jobs, Windows services.
  • Perform basic SQL debugging, log analysis, and job failure recovery.
  • On-call and rotating shift duties required.
  • Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
  • Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
  • Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
  • Application Deployment: Assist in code migrations, system configuration changes, and software releases.
  • Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
  • Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
  • User Support: Provide prompt, clear communication to internal users and clients regarding issue status

Additional Requirements

  • Excellent English communication skills (written and oral).
  • Must support major incidents as escalation point (on-call as required).
  • Shift oversight for teams working between 9 AM and 4 PM IST rotational start times

Certifications (Preferred)

  • SQL certification
  • Azure Fundamentals

SFIA Competency Table

SkillLevelExpected ProficiencyASUP3Application supportSolid debuggingITOP3IT operationsHandles VMs & schedulersUSUP3Incident supportGood triage skills

KPMG Ukraine

About KPMG Ukraine

KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.

KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.

Офіси компанії знаходяться у Києві та Львові.

______________

KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.

KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.

In Ukraine KPMG has its offices in Kyiv and Lviv.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Kyiv, UA
Year Founded
1992
Website
kpmg.com
Social Media