Job Description

APPLICATION SUPPORT ENGINEER – AIS & APPLICATIONS MONITORING (SFIA LEVEL 3)

Job Title: Application Support Engineer – Monitoring

The Application Monitoring Engineer ensures application availability and performance by implementing, maintaining, and automating monitoring tools like Azure Monitor, Datadog, Dynatrace, or Splunk. They set up alerts, analyze logs, and create dashboards to proactively detect issues, troubleshoot root causes, and optimize end-user experience across enterprise systems.

Key Responsibilities

• Instrumentation & Configuration: Configuring agents and sensors to capture metrics for Java, .NET, and other application stacks.

• Alerting & Incident Management: Setting up thresholds for proactive alerting and participating in 24/7 on-call support for production issues.

• Observability & Dashboards: Creating "single pane of glass" dashboards and reports for application performance visualization.

• Troubleshooting & Analysis: Identifying root causes of performance bottlenecks, slow transactions, and application failures.

• Automation: Using scripting languages (Python, Shell) and DevOps tools (Ansible, Jenkins) to automate monitoring workflows

• Monitor alerts and dashboards (Azure Monitor, DataDog, Splunk, Dynatrace).
• Perform L1 triage, VM health checks, job status checks, escalation.
• Maintain shift handover notes and runbooks.
• Detect and record events through the Proactive Monitoring of Applications and record them on the ITSM Tool as soon as identified.
• Participate in 24×7 rotating shifts and on-call as required.

Additional Requirements

• Excellent English communication skills (written and oral).
• Must support major incidents as escalation point (on-call as required).

Certifications (Preferred)

• Any monitoring tool certification
• Azure Fundamentals

SFIA Competency Table

SkillLevelExpected ProficiencyMOAS3MonitoringAble to observe and detect issuesASUP3SupportL1 troubleshootingITOP3OpsInfra awareness