Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
1) Expected to be an SME, collaborate and manage the team to perform.
2) Responsible for team decisions.
3) Engage with multiple teams and contribute on key decisions.
4) Provide solutions to problems for their immediate team and across multiple teams.
5) Collaborate with clients to understand their issues and provide effective resolutions.
6) Interpret client issues and design appropriate solutions based on deep product knowledge.
7) Ensure smooth system operations by monitoring and resolving any technical issues.
8) Maintain a high level of communication with clients to keep them informed about the progress of their issues.
Professional & Technical Skills:
1) Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
2) Must to Have Skills (Should have minimum 3 skills from listed skills) : Cisco FTD, Juniper SRX, PaloAlto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, F5 Load Balancers
3) Good to have Skills (Should have minimum 3 skills from listed skills) : Python, Ansible, Terraform, Git, REST APIs, CI/CD
4) Good to have knowledge on Skills (Should have minimum 2 skills from listed skills) : Cloud Networking, Automation, Routing protocols (BGP, OSPF)
5) Proficiency in network security Implementation and Operations.
6) Experience in designing and deployment of Firewalls, SASE Solutions, F5 Load Balancers etc. (Optional)
7) Strong understanding of network and security principles and operations.
8) Experience in implementing and managing network security solutions.
9) Knowledge of firewall technologies and malware detection systems.
10) Familiarity with network protocols and network security best practices.
11) Knowledge of ITIL framework for service management.
12) Hands-on Experience with security monitoring tools.
13) Mandatory to have Professional Certifications.
1) Flexible to work in 24x7 rotational shifts, including weekend
2) Excellent communication skills
3) A 15 years full time education is required.
15 years full time education
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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