CoorB

Application Support Engineer

CoorB  •  Jeddah, SA (Onsite)  •  4 days ago
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Job Description


ABOUT
CoorB


We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry
expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.


OUR OPPORTUNITY


We are seeking a proactive and customer-focused Application Support Engineer to provide technical support, maintenance, and operational management for business-critical applications. The ideal candidate will ensure high application availability, troubleshoot production issues, coordinate with development and infrastructure teams, and support application deployments while maintaining service level agreements (SLAs).​


YOU WILL


  • Provide Level 2/Level 3 support for enterprise applications in production and non-production environments.

  • Monitor application health, availability, and performance using monitoring and alerting tools.

  • Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs.

  • Perform root cause analysis (RCA) for recurring issues and implement preventive measures.

  • Coordinate with development, database, infrastructure, and network teams to resolve complex technical issues.

  • Support application deployments, upgrades, patches, and configuration changes.

  • Execute application validation and post-deployment verification activities.

  • Monitor application logs and identify performance bottlenecks or system errors.

  • Manage user accounts, application access, and permissions in accordance with security policies.

  • Document incidents, known errors, operational procedures, and support runbooks.

  • Participate in disaster recovery testing and business continuity activities.

  • Provide on-call and after-hours production support as required.


    • ​


    Requirements


    TO BE SUCCESSFUL IN THE ROLE YOU NEED


  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • ITIL Foundation certification is preferred.

  • Experience with cloud platforms such as Microsoft Azure or AWS is an advantage.

  • Familiarity with DevOps tools, CI/CD pipelines, and version control systems (Git, Azure DevOps, Jenkins, etc.).

  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Kibana.
    • CoorB

    About CoorB

    What traditionally takes years, CoorB achieves in weeks!

    CoorB is a professional services company specializing in Strategy and Consulting, Technology, and Managed Services. We work with banks and non-banking financial institutions to design and implement innovative growth models; we provide highly qualified expertise spanning business strategy, advanced technology, and effective program management; we deliver future-ready technological solutions that overcome legacy limitations; we enhance organizational agility and ensure technology serves the business goals. Our swift resource mobilization across disciplines and unique approach to problem-solving enable us to achieve meaningful results with unparalleled speed.

    Industry
    IT & Software
    Company Size
    51-200 employees
    Headquarters
    Dubai, AE
    Year Founded
    2023
    Website
    coorb.io
    Social Media