Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.
You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.
Hybrid — up to 3-4 days on site per week
Rotating shifts: 7am–3pm / 9:30am–5:30pm
Potential for out-of-hours on-call support
Performing early morning health checks to ensure applications are operational before users log in
Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
Actively tracking application health using performance management tools, log files, and automated alerts
Investigating Windows Event Viewer and application logs to identify root causes of errors
Creating and updating knowledge base articles and "how-to" guides for common fixes
Collaborating with application engineers and liaising with the client regularly
Identifying and implementing continual service improvement activities
Essential:
2–5 years of experience in application support, systems administration, or IT service desk
Strong analytical and problem-solving abilities
Excellent communication skills and ability to work in a team-oriented environment
Windows-based application support experience
Desirable:
Strong proficiency in SQL Server 2016+
Active Directory experience
ServiceNow or related ITSM tool knowledge
Dynatrace or other monitoring tools
Understanding of cloud platforms and basic programming integrations
ITIL V4 Foundation Certification
Microsoft certifications (e.g., Azure Fundamentals/Administrator)
Vendor-specific CRM/ERP certifications
High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:
UK National / British passport holder
Single nationality
Resided in the UK for a minimum of 10 years
25 days holiday (with options to increase)
Comprehensive Flex benefits scheme
Pension
Life Insurance
Health Insurance
Travel Insurance
Investment in your development
Store vouchers and discounts
Flexible benefits tailored to you
Apply now to join a team delivering critical services for one of DXC's major public sector clients.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
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