Job Description

Location: Hatfield, England
Work Schedule: Monday-Friday (Hybrid)

Why Ocado?
Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience, while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the Role
We wouldn't be able to positively impact the way the world shops without our passionate team members who keep our business running and our proprietary technology operating at optimum levels. We have an exciting opportunity for an Application Support Engineer to join on a Hybrid basis our growing Logistics Technology team.
As part of a brand-new support function, you will be the technical core of our infrastructure modernisation. You will champion 2nd and 3rd level support for our new implementations of Oracle HCM and UKG Workforce Management, directly improving services that support over 15,000 employees nationwide.

You Will Be

• Utilising your expertise to support and maintain key performance metrics for our Oracle HCM and UKG Workforce Management systems.
• Collaborating directly with Payroll and HR teams to troubleshoot and refine end-to-end processing, from UKG time-entry to final BACS generation.
• Executing configuration and code changes with a holistic view of our business processes and system architecture.
• Continuously improving our support framework through automation, self-service capabilities, and packaging routine tasks for 1st-level teams.
• Managing vendor relationships, driving the escalation process, and assisting in the technical design of new customer requirements.
  

About You

• You bring in-depth experience supporting Oracle HCM implementations (including incident, problem, and root-cause analysis) alongside a strong understanding of Oracle Cloud Payroll and UKG systems.
• You can confidently provide expert guidance on Oracle Payroll best practices, compliance, and statutory requirements.
• You possess exemplary customer service skills and are comfortable presenting to and collaborating with senior stakeholders, vendors, and cross-functional teams.
• You are self-motivated, maintain a positive attitude, and can operate independently to make progress even when navigating project ambiguity.
• You are eager to shape a brand-new function, fostering a culture of excellence and continuous improvement.
  

What You Can Expect in Return
At Ocado, we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce. Our comprehensive benefits package includes:

• Competitive salaries, up to 7% matching pension contributions, Income Protection, and Life Insurance.
• Health & Wellbeing: Private medical insurance, holistic wellbeing apps, and an Employee Assistance Programme.
• Work-Life Balance: 25 days of annual leave (growing to 27 after 5 years) with an option to buy more, plus family-friendly parental leave policies.
• A 15% discount on Ocado.com, a variety of lifestyle benefits (Cycle to Work, car salary sacrifice), exciting share schemes, and an award-winning recognition program.