Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders.
We are seeking a visionary SRE Lead with 15+ years of experience to spearhead the implementation of our strategic automation blueprint. This role sits at the intersection of high-scale reliability and Generative AI. You will lead a team of 6–9 engineers to build a self-healing infrastructure where Agentic AI—guided by sophisticated Prompt Engineering—diagnoses and remediates system issues in real-time. You will use tools like Vertex AI or Amazon Bedrock to move beyond static scripts into dynamic, reasoning-based automation.
Roles & Responsibilities:
- Architect & Implement: Execute the Automation Blueprint, transitioning from manual scripts to agentic workflows that can perceive, reason, and act.
- Prompt Engineering & Strategy: Design, test, and optimize complex prompt templates (Chain-of-Thought, React) that guide SRE agents through troubleshooting workflows.
- Leadership: Directly manage and mentor a team of 6–9 SREs, establishing best practices for Prompt Ops (versioning and evaluating prompts like code).
- AI Integration: Build autonomous SRE Agents using Vertex AI or Bedrock that can interface with APIs, query logs, and execute terraform changes safely.
- Python Mastery: Lead the development of the Python-based glue code that connects LLMs to our production telemetry and orchestration layers.
- Prompt Engineering Expertise: Deep understanding of how to structure prompts to minimize hallucinations and maximize deterministic outcomes in high-stakes production environments.
- AI/ML Proficiency: Hands-on experience with LLM orchestration frameworks (e.g., LangChain, CrewAI, or Haystack) and cloud AI services (Vertex AI or Bedrock).
- Expert Coding: Advanced Python skills are essential for building the frameworks that wrap around your AI prompts. The SRE Mindset : A drive to ensure that while the automation is agentic, the guardrails remain absolute.
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Good To Have Skills: Experience with cloud platforms such as AWS or Azure.
- Strong understanding of software debugging techniques.
- Familiarity with version control systems like Git.
- Experience in developing and maintaining automated testing frameworks.

Additional Information:
- The candidate should have minimum 12 years of experience in Python (Programming Language).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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