This is a remote position.

Key Responsibilities:

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  Monitor application performance and system health to ensure stability and availability
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  Troubleshoot and resolve application issues, working closely with end users and technical teams
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  Perform root cause analysis and implement long-term solutions to prevent recurring issues
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  Support applications during the Facets migration process, including issue resolution and system validation
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  Collaborate with development, infrastructure, and business teams to address system defects and enhancements
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  Manage incident tickets, ensuring timely resolution and clear communication with stakeholders
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  Assist with system testing efforts, including system integration testing (SIT) and user acceptance testing (UAT)
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  Maintain documentation for incidents, resolutions, and support processes
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  Support ongoing system improvements and optimization initiatives

Requirements

Required Qualifications:

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  Experience in application support, production support, or a similar role
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  Strong troubleshooting and problem-solving skills
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  Experience performing root cause analysis and resolving complex system issues
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  Familiarity with ticketing systems and incident management processes
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  Excellent communication skills, with the ability to work with both technical and non-technical stakeholders
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  Experience supporting healthcare payer systems or Facets applications
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  Experience working on system implementations or migration projects
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  Knowledge of SQL for basic querying and troubleshooting
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  Familiarity with Agile or hybrid (“Wagile”) environments
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  Experience supporting high-volume, production-critical systems