Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

4+ years of hands-on ServiceNow development and administration experience.
Plan, coordinate, and execute end-to-end ServiceNow deployment activities across dev, test, and production environments.
Manage update set creation, migration, and conflict resolution across instances.
Proficiency in ServiceNow scripting: JavaScript, GlideRecord, GlideAjax, Script Include, Client Script, Scheduled Jobs, and UI Actions.
Strong knowledge of ITSM modules: Incident, Problem, Change, Request, and CMDB.
Experience with Flow Designer, Workflow Editor, and Business Rules, Email Notifications, inbound email actions, and notification templates for automated communications..
Hands-on experience with REST/SOAP API integrations and Integration Hub.
Ability to manage upgrades, patches, and update sets independently.
Familiarity with Agile/Scrum methodologies and sprint-based delivery.
Strong analytical and troubleshooting skills with attention to detail.
Good communication skills for cross-functional collaboration.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
- Conduct thorough testing and debugging of applications to ensure optimal performance and user experience.

Professional & Technical Skills:

-Must To Have Skills: Proficiency in ServiceNow IT Operation .
- Strong understanding of scripting, application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.
- Familiarity with automation tools relevant to ServiceNow.
- Ability to analyze and resolve technical issues efficiently. Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- Strong understanding of application design principles and methodologies.
- Experience with Scripting and integration of ServiceNow with other platforms and tools. Familiarity with ITIL processes and best practices.
- Ability to troubleshoot and resolve application issues effectively.
- Strong understanding of configuration management principles and best practices.
- Experience in troubleshooting and resolving issues within enterprise software environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with IT service management processes and tools.
- Excellent problem-solving skills with attention to detail and accuracy.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.