Responsible for managing and supporting software integration projects for Envipco customers in Portugal. Acts as the main technical contact for integrations, testing, and rollouts of new software, while coordinating with the EU Support and R&D teams. Gathers customer feedback, supports pilot initiatives, and ensures smooth delivery of software solutions and service quality
Tasks:
Full ownership to allocated new integration projects with Envipco customers in Portugal in collaboration with the EU Support team & R&D
Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing
Testing of new software versions (both proprietary machine software and OS)
Coordinate & support rollout of new software releases to the field and assist local teams in setup/configuration of new machines
Translate customer requests to R&D sprints as appropriate
Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team
Support the setup of pilot tests/initiatives across EU
Gather feedback direct from customers for future improvements/enhancements to our devices
Stay up to date with new product developments to ensure we always deliver the highest level of service possible
Technical qualification / background from automation or software systems
Some years experience in a software related technical support role
Background in customer service/support, ideally with both onsite & remote experience
Some programming experience with capabilities to write test scripts
Experienced in using scripting languages (e.g. Bash shell, Python etc.)
Previous work with Linux systems and command line experience is a must
Clear in communication, focused and patient
Fluent in Portages and English, any other European language is a plus
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.
If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.
♻️ Making recycling easier for everyone!
With over 40 years of experience, Envipco is a global leader in reverse vending machine (RVM) technology, helping businesses, governments, and communities turn empty bottles and cans into a cleaner future.
Our smart recycling solutions – from compact machines for small retailers to large-scale systems for supermarkets and large collection centers – make deposit return schemes (DRS) seamless, efficient, and rewarding.
Driven by innovation and a deep commitment to sustainability, we work tirelessly to create a world where recycling is second nature. Our people –united by a passion for the planet – are shaping the future of circular economies, one recycled bottle at a time.
