Boardroom Appointments - Global Human and Talent Capital

Application Support Engineer

Boardroom Appointments - Global Human and Talent Capital  •  Cape Town, ZA (Onsite)  •  2 months ago
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Job Description

Minimum Requirements:

  • 3 Year tertiary qualification or a relevant IT qualification
  • Minimum 2 years application support engineer experience

Essential Competencies:

  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Ability to solve medium complexity problems
  • Understand and develop the support team technical competency
  • Self-motivated, proactive, taking ownership of problems until they are resolved
  • Mature person with the sense of responsibility to do after hours standby

Advantageous Competencies:

  • Good oral and written communication skills
  • Good customer relationship skills
  • Problem solving skills
  • Quick learner (short initial ramp up period)

Additional Requirements:

  • Comfortable with working in the customer domain
  • Adjust to the needs of a flexible working environment

Additional Comments:

  • Looking for an above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
  • Looking for capability to understand, assist with Incident reports 

Responsibilities:

  • On line monitoring, administration and support of applications running on Windows, UNIX and Oracle based platforms
  • Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements
  • Monitor, log, investigate and resolve failures on transaction processing applications
  • Liaise with and provide assistance to customer representatives during problem resolution
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Perform scheduled daily, weekly monthly support tasks
  • Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
  • Perform proactive analysis of failures and trends on applications and data to improve service levels
  • Conduct routine maintenance, upgrades and deployment of applications
  • Provide assistance and training to BSI support team members
  • Provide application performance information and participate in periodic support compliance audits
  • Perform after hours standby support on applications running in a production environment
  • Comply with the business footprint shift requirements of the support team



Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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