We are looking for a proactive and technically skilled Application Support Engineer to support and maintain APAC applications. The ideal candidate will have strong experience in incident and change management, hands-on Java and Jasper development, and basic knowledge of Microsoft Azure infrastructure. This role requires both local and remote customer support capabilities, along with experience in project environments.
Provide application support for APAC applications, ensuring high availability and performance.
Handle incident management and change requests in accordance with SLA requirements.
Provide local and remote customer support, troubleshooting and resolving application-related issues.
Perform Java and Jasper development, deployment, and maintenance tasks.
Participate in project implementation activities, including testing, deployment, and post-go-live support.
Identify and fix security vulnerabilities, and deploy patches as required.
Monitor server performance, system health, and capacity, ensuring optimal operation.
Support application deployment and infrastructure activities within Microsoft Azure (basic level).
Document issues, resolutions, and technical procedures for knowledge sharing and compliance.
Minimum 2 years of experience handling incident and change requests.
Minimum 2 years of experience supporting customers (both local and remote).
Minimum 1 year of hands-on experience in Java and Jasper development and deployment.
Minimum 1 year of working experience in projects (implementation, upgrade, or enhancement).
Primary Skill Area: Application Development
Technology: Java
Proficiency: Advanced
Secondary Skill Area: Infrastructure
Technology: Microsoft Azure
Proficiency: Basic
Experience in fixing security vulnerabilities and deploying patches.
Experience in monitoring server performance and capacity management.
Strong troubleshooting and analytical skills.
Good communication skills and ability to work with regional (APAC) stakeholders.
Experience in production support environment.
Familiarity with ITIL processes.
Experience working in multi-country/regional support models.
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
