Job Description

Key Responsibilities:

• Provide Tier 2/3 technical support for in-house developed applications, investigating and resolving issues in a timely manner.
• Manage the enhancement request backlog for existing solutions, working with stakeholders to clarify requirements and implement small-to-medium changes.
• Develop, maintain, and support Robotic Process Automation (RPA) bots using UiPath or Power Automate.
• Design and build applications and workflows using the Microsoft Power Platform (Power Apps, Power Automate).
• Take the lead on creating and updating technical specifications, user guides, and support runbooks for all existing applications.
• Provide surge support to the core development team during high-priority project deadlines, assisting with tasks such as quality assurance (QA) testing, documentation, and development of well-defined software components.

Required Skills & Experience (Must-Haves):

• Experience: 2-4 years in an application support, business systems analyst, or development role.
• Power Platform: Proven hands-on experience developing solutions with Power Apps and Power Automate.
• RPA: Demonstrable experience with at least one major RPA platform (UiPath preferred, Power Automate acceptable).
• Database Skills: Proficiency in writing SQL queries and understanding relational database concepts.
• Foundational Development Knowledge: Demonstrable experience reading and debugging code in a modern programming language (e.g., Python, C#, or JavaScript) and a solid understanding of REST APIs.
• Problem-Solving & Communication: Strong analytical skills and excellent written and verbal English communication.

Desired Skills (Nice-to-Haves):

• Familiarity with AWS cloud services is a significant plus.
• Experience with Azure services like Logic Apps or Function Apps.
• Basic scripting knowledge (PowerShell).
• Familiarity with IT Service Management (ITSM) tools like Jira.