• Mandatory Skill Set: Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
• Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
Skill Description
Knowledge of orthopedic surgical workflows, implants, navigation systems
Ability to support robotic‑assisted surgery platforms and operating room integrations
Understanding of patient engagement workflows specific to joint replacement
Registry data management: PROMs, implant tracking, outcomes analytics
Skills in imaging and templating workflows (pre‑op planning, PACS integration)
Troubleshooting navigation hardware, cameras, trackers, and intra‑op displays
Experience working with Orthopedics systems like OrthoMap, Force,CareSense and other similar applications
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
