Job Description

CITITRENDS is seeking an IS Application Support Analyst – Supply Chain who will be responsible for supporting and maintaining critical supply-chain applications and technologies within the Distribution Center (DC) environment. This role ensures the stability, performance, and security of systems such as WMS, TMS, LMS, and related hardware including RF scanners, automation equipment, and printers. The analyst provides daily operational support, troubleshoots system and hardware issues, analyzes data to drive process improvements, and collaborates with cross-functional teams and vendors to enhance system functionality.

DUTIES/RESPONSIBILITIES:
• Install, configure, maintain, and support supply-chain–related applications, hardware, ensuring stable and secure system operations.
•Provide day-to-day application support for Distribution Center (DC) systems including WMS, TMS, LMS, and related technologies (RF scanners, automation, Put-to-Light, printers, etc.).
• Troubleshoot and resolve technical issues such as WMS/TMS/LMS errors, integration failures, hardware malfunctions, and network/connectivity problems, escalating to IT teams or vendors as needed.
• Analyze operational and system data to identify inefficiencies, perform root-cause analysis, and recommend/implement process or system improvements.
• Collaborate with business users, IT teams, and vendors to assess requirements, validate data accuracy, and ensure optimal application performance.
• Participate in system upgrades, enhancements, testing, and implementations; document functional requirements, test results, procedures, and support materials.
• Train and support end users on applications, system processes, and security best practices.
• Monitor application and system performance, create and analyze reports/logs, and track performance metrics to ensure high availability and operational throughput.
• Coordinate vendor activities during system outages, updates, and upgrades, ensuring issues are documented, tracked, and resolved.
• Execute assigned tasks with accuracy and timeliness; manage priorities and select appropriate methods to complete work efficiently.
• Participate in business continuity and disaster recovery planning, testing, and event execution.
• Provide support coverage during night, weekend, or on-call rotations as required.
• Perform additional duties as assigned to support supply chain operations and technology initiatives.

REQUIRED SKILLS/ABILITIES:
• Strong analytical, troubleshooting, and root-cause problem-solving abilities.
• Effective written and verbal communication skills, with the ability to support and train end users.
• Ability to learn and apply new technologies quickly in a fast-paced DC environment.
• Experience with SQL and relational databases; proficiency with Excel and reporting tools.
• Ability to document processes, requirements, and test results for system changes.
• Ability to work independently, collaborate across teams, and drive resolution through obstacles.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Flexibility to support night, weekend, or on-call needs.
• This position requires travel as needed.

EDUCATION/EXPERIENCE:
• Bachelor's Degree in Information Technology, Computer Science or related field
• Minimum of 3 years' experience

PHYSICAL REQUIREMENTS:
• While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
• The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
• The employee must be able to work effectively in a fast-paced environment.

GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.