Job Description

We're looking for an enthusiastic and detail-oriented Application Support Analyst (Student Intern) to join our team in Broadmeadows, Australia. In this role, you will provide technical support to end-users, troubleshoot application issues, and contribute to the smooth operation of our IT support function. This internship offers an excellent opportunity to develop practical technical skills while working alongside experienced professionals in a collaborative corporate environment.

What you’ll be doing:

• Respond to user support requests via ticketing systems and provide timely technical assistance
• Troubleshoot application issues and identify root causes using analytical and systematic approaches
• Document support interactions, resolutions, and technical issues in a clear and organized manner
• Assist in testing and deploying application updates and patches
• Collaborate with senior support staff to resolve complex technical problems
• Maintain organized records of support tickets and follow up with users to ensure issue resolution
• Provide user training and guidance on application features and best practices
• Escalate critical issues to senior technical staff when necessary
• Support the onboarding process for new users and assist with system access provisioning
• Contribute to the development of support documentation and knowledge base articles

The skills and experience you’ll bring to the role:

• Strong problem-solving and analytical abilities
• Excellent written and verbal communication skills
• Proficiency in time management and organizational skills
• Basic understanding of IT systems and applications
• Ability to work efficiently in a team-oriented environment
• Attention to detail and commitment to accuracy
• Currently enrolled as a student or recent graduate

Preferred Skills:

• Experience with help desk ticketing systems
• Familiarity with common business applications (Microsoft Office, enterprise software)
• Previous customer service or technical support experience
• Knowledge of basic networking concepts
• Experience with documentation and knowledge management tools
• Ability to customize and troubleshoot software applications
• Entry-level technical support experience is a plus but not required

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

For any queries, please contact us at careers@hume.vic.gov.au

Applications will be reviewed progressively throughout the advertising period. This role may close once a sufficient number of suitable applicants has been received. To ensure your application is considered, please apply as early as possible.

Qualifications