Job Description
Application Support Analyst III
Location: Atlanta, GA
Client: Southern Company
We are seeking an experienced Application Support Analyst III to support business-critical enterprise applications within a fast-paced utility and power environment.
This role is responsible for troubleshooting complex production issues, supporting integrated applications, analyzing system behavior, and partnering with engineering, security, and business teams to ensure operational stability and continuous improvement.
The ideal candidate will possess strong analytical and technical troubleshooting skills, experience supporting enterprise applications in production environments, and the ability to independently resolve complex technical issues with minimal documentation.
Key Responsibilities
Application Support & Troubleshooting
- Provide advanced support for enterprise and business-critical applications.
- Troubleshoot integrated applications and production issues across multiple systems and platforms.
- Perform log analysis, debugging, and root cause analysis to resolve incidents efficiently.
- Analyze system behavior across interconnected components and environments.
- Support issue resolution through SQL queries, data analysis, and system validation.
Technical Analysis & Integration Support
- Investigate API and system integration issues.
- Assist with automation and scripting activities using tools such as:
- Diagnose technical issues in environments with limited documentation or ambiguous requirements.
- Collaborate with engineering teams on application performance and stability improvements.
Identity & Access Management (IAM)
- Support access management and security-related application controls.
- Work with IAM concepts including:
- Authentication & Authorization
- Role-Based Access Control (RBAC)
- Provisioning workflows
- Audit and compliance controls
- Assist with user access reviews and security compliance initiatives.
Incident & Process Management
- Work within ITSM processes including:
- Incident Management
- Problem Management
- Change Management
- Utilize platforms such as:
- ServiceNow
- Jira
- Other ticketing and workflow management systems
- Provide timely incident updates and escalation support.
Communication & Cross-Functional Collaboration
- Communicate technical issues clearly to both technical and non-technical stakeholders.
- Provide structured and actionable status updates.
- Partner closely with:
- Engineering Teams
- Security Teams
- Business Stakeholders
- Infrastructure & Support Teams
Required Qualifications
Experience
- 3+ years of experience in:
- Application Support
- Technical Analyst roles
- Systems Support roles
- Experience supporting business-critical applications in production environments.
- Proven experience troubleshooting integrated enterprise applications.
Technical Skills
- Strong experience with:
- Log analysis and debugging
- SQL for troubleshooting and data analysis
- Multi-system application troubleshooting
- Familiarity with:
- APIs and integration troubleshooting
- PowerShell or Python scripting (preferred)
IAM & Security
- Working knowledge of:
- Identity & Access Management (IAM)
- Authentication / Authorization
- RBAC concepts
- Compliance and audit controls
Problem Solving
- Ability to:
- Break down complex technical issues into root causes
- Work independently with minimal documentation
- Manage multiple priorities in fast-paced environments
- Reduce dependency on engineering teams through effective troubleshooting
Communication
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical users and stakeholders.
- Strong collaboration and coordination abilities across technical and business teams.
Preferred Qualifications
- Experience supporting enterprise applications within:
- Utilities
- Energy
- Power Generation
- Infrastructure environments
- Familiarity with enterprise integrations and cloud-based application support.
- Exposure to cybersecurity and access governance practices.
