Job Description

Requisition ID: 261354

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank continues to be an industry leader for Payments technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

Purpose

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology that primarily services small business, commercial and corporate clients. With your BA, systems support analysts, and developer teammates, the vision is to provide technical support and solutions to meet the needs of our customers.

To support the vision, we are seeking a Support Analyst who will play an important part in the team to achieve the desired goals by contributing technically and analytically to meet the needs of our partners and help find a solution to the issues our customers face. You will work closely with Business Analysts, Operational Support teams to provide Incident resolution and application development deliverables. The candidate will also work towards ensuring application reliability and stability leveraging an array of monitoring tools, and in charge of an application that supports balance and transaction and reconciliation reports.

What You’ll Do:

• Provide production support to assigned applications by identifying, evaluating, escalating, resolving problems, and supporting other team members. The incumbent is required to be part of a rotation to carry the on-call phone approximately 50% of the time to ensure systems support is readily available and that systems are operational according to documented user service level agreements.
• Keep current on rapidly changing technological trends, document, self-teach new technologies and maintain an understanding of the department’s business and technology strategies.
• Efficiently support applications to meet business objectives by analyzing user requirements, providing technical specifications to help maintain systems according to standards.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

• Experience with Google Cloud, AWS, Azure, or other cloud-based development stacks is a plus.
• Use of analytics to enable day-to-day conversations and decision making
• Previous experience in a technical or operational support helpdesk role
• Familiar with databases such as MySQL, PostgreSQL or MongoDB.
• Bilingual proficiency in English and Spanish is an asset.
• Incident Management experience

Working Conditions

• Work in a standard office-based environment. Availability to work nights and weekends when required.

What's in it for you?

• You’ll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise rather than acting as a centralized gatekeeper or operating within a narrow delivery focus. This role offers exposure to a wide range of technologies, problem domains, and stakeholders.

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.