Job Description

General information

Name

Application Support Analyst

Ref #

65286

Date

Wednesday, September 23, 2026

Full / Part Time

Full Time

Employment Type

Permanent

Description & Requirements

Opportunity Snapshot

The Application Support Analyst is responsible for providing advanced

application support, incident resolution, and operational excellence for the Apollo

CRM, Cyclops and associated systems within the Customer and Business

Operations (CBO) domain. The Application Support Analyst ensures the smooth

operation, stability, and optimal performance of business applications. The role

acts as a bridge between technical teams and business stakeholders and helps

maximise application value and minimise downtime.

What you’ll need to make it possible 

• Typically require a tertiary qualification in an IT discipline
• Strong Apollo CRM and Cyclops support background.
• Background in Microsoft Dynamics 365 CE and bespoke/custom application support (preferred).
• Solid understanding of incidents, problem, and change management processes (ITIL framework preferred)
• Proficiency in creating and maintaining knowledge documentation and SOPs
• Experience in release management activities in enterprise environments.
• Ability to troubleshoot applications, data, and integration issues effectively
• Strong communication and stakeholder management skills across technical and business teams.

Why you’ll love it? 

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. 

Location

Melbourne Office (33X)

Recruiter

Aditi Chauhan