Job Description

Job Title: Application Support Analyst
Location: Lahore/Karachi/Islamabad
Job Type: Full-time

10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We are proud to announce that 10Pearls was named as winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion, recognized on the Inc. 5000 Fastest-Growing Companies List, and was ranked the #1 Most Diverse Midsize Company in Greater Washington. We partner with businesses to help them transform, scale, and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high-growth start-ups. But those are just facts. What makes us unique is that we have a true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two.

Role
10Pearls is seeking an Application Support Analyst to join the Application Support team, supporting multiple suites of applications for a diverse range of clients. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving application issues while ensuring high service availability and SLA compliance.

Responsibilities

Monitor support tickets and proactively manage potential SLA breaches
Troubleshoot and resolve production issues for web applications and APIs
Perform small-scale fixes, maintenance tasks, and testing efforts
Implement production changes and support deployment activities
Manage environments, configuration changes, and data fixes
Write automation and monitoring scripts for applications and services
Monitor applications for outages, incidents, and performance issues
Ensure SLA compliance for incident response and resolution timelines
Coordinate with internal teams and stakeholders for issue resolution
Maintain and update technical documentation and knowledge bases
Analyze reported issues and identify appropriate fixes or maintenance actions
Provide excellent customer support and technical assistance to clients
Acquire and maintain knowledge of existing and new systems to ensure effective support delivery
Support continuous service improvement initiatives and operational excellence

Requirements

Bachelor’s degree in Computer Science or a related field is preferred
3+ years of experience in Application Support or a similar role
Strong expertise in troubleshooting web applications and REST APIs
Hands-on experience with SQL queries and stored procedures
Good knowledge of Java and Spring technologies for API troubleshooting
Familiarity with JavaScript, HTML, CSS, and XML
Experience with MySQL and Oracle databases
Strong understanding of Unix and Perl scripting
Experience working with Jira or similar ticketing systems
Hands-on experience with monitoring tools and metrics reporting
Strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Understanding of ITIL processes and support best practices

About 10Pearls

10Pearls is a global full-service AI consultancy and digital technology partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital partner, 10Pearls helps businesses create transformative ‎digital products incorporating exponential tech (AI/ML, Blockchain, IoT, NLP, AR/VR).

Our broad expertise in ‎product management, user experience/design, cloud architecture, software development, data insights ‎and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we deliver solutions ‎that address business needs. 10Pearls' clients include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting start-ups across several industries, including healthcare, financial services, ‎energy, education, real estate, retail and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has 1,300+ experts across delivery centers in North America, Latin America (Costa Rica, Peru & Colombia), the United Kingdom, and South Asia. The ‎Washington Post has referred to 10Pearls as a double-bottom-line company that balances profits with ‎a social cause.

You are in good company:

AARP • Coca-Cola • Capital One • PayPal • Hughes • Adobe • Docker • Sprint Medstar Health • Corcentric • Discovery Education • Johnson & Johnson • Zubie • Blackboard • National Geographic • JK Moving • General Dynamics

Awards & Industry Recognition:

•6x Inc. 5000 List of Fastest-Growing Private Companies in U.S.

•2x Built In list of Best Places to work

•2x Exelon IT Honor Roll for Diversity, Equity & Inclusion (DEI)

•2022 Financial Times Recognition for America's Fastest Growing Companies.

•2x Timmy Award winner for Best Tech Culture

•Ernst & Young Entrepreneur of the Year 2020, Mid-Atlantic Finalist (CEO)

•Forrester: Featured AI Consultancy, Top Partner for Custom Software Development & Digital Transformation Service Provider

• Gartner: AI Consulting & System Integration & Featured for Agile & DevOps Services

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

Vienna, Virginia

Year Founded

Unknown

Website

10pearls.com

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