Job Description

Location: Rīga,Rīga,Latvia

Join Wandoo Finance as an Application Support Analyst

We are a fast growing global fintech powerhouse – with HQ in Latvia and operations across Poland, Spain, Romania, Peru and now also Lithuania. We deliver innovative financial solutions across borders, combining tech-driven thinking with global reach.

We're a small but fast-moving support development team sitting at the intersection of technology and business. You'll be the third person on the team, working closely with the team lead on a wide range of support tasks — from investigating and fixing data issues to coordinating with internal stakeholders to get things resolved quickly and correctly.

This isn't a pure tech role and it isn't a pure ops role — it's both. If you're someone who can query a database, make sense of what you find, and then clearly explain the situation to a risk manager or sales rep, you'll thrive here.

How You’ll Make an Impact

• Investigating and resolving complex support tickets (2nd/3rd level) across the full stack
• Analyzing data and fixing issues using SQL, internal tools and scripts
• Communicating with business teams — sales, risk, operations — to clarify requirements and coordinate fixes
• Documenting solutions and contributing to team knowledge
• Gradually taking on more ownership as you grow into the role

What You Bring to the Table

• Data work here is unforgiving — a wrong value in the wrong field can cause a real business problem. You're the kind of person who double-checks before hitting confirm, not after.
• Solid SQL skills — you're comfortable writing queries, spotting anomalies, and making data corrections
• Some coding experience — enough to read code, understand what's happening, write scripts / make small fixes
• Clear, confident communication — you can talk to both technical and non-technical people without losing either of them
• A methodical, ownership-driven mindset — you follow issues through to resolution rather than passing them along

Nice to have

• Experience working in a support or operations role
• Experience with Java or Groovy
• Experience with observability tools (DataDog, Elastic, Graylog or similar)
• Familiarity with ticketing systems (Jira or similar) and understanding basic ITIL concepts
• Fintech or financial services background

What’s in It for You

• A competitive monthly salary of 2500-3000 EUR gross, depending on your experience
• Hybrid life - 3 days in the office, 2 days in your personal kingdom
• A small, high-impact team where your work is visible and your growth is real
• Direct exposure to both the technical and business sides of building a fintech product
• Workcation - enjoy up to 2 weeks per year working from anywhere
• Annual bonus & salary review once a year - because progress matters
• Learning & growth opportunities chose by you, approved by us
• Birthday off - your day, your rules 5 paid blood donor days - superheroes deserve time off Health insurance after probation - extra coverage to keep you fully protected
• Private gym on office premises - employee-only

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