Customer Support (90%)
Solves problems through critical analysis, consultative questioning and relationship building
Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts
Receives, assesses, and prepares data from customers for conversion from older software versions
Documents all customer contact for future reference, you must be able to channel your inner librarian
Learning & Development (10%)
Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported
Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes
Qualifications & Experience
Post-secondary education or equivalent experience
Passionate about tech and how tech solves business problems
Able to learn quickly
Stellar verbal & written communications are a must
Experience supporting complex and highly configurable enterprise software applications
#DNI
As the leading independent provider of risk and financial advisory solutions, Kroll leverages our unique insights, data and technology to help clients stay ahead of complex demands. Kroll's team of more than 6,500 professionals worldwide continues the firm’s nearly 100-year history of trusted expertise spanning risk, governance, transactions and valuation. Our advanced solutions and intelligence provide clients the foresight they need to create an enduring competitive advantage. At Kroll, our values define who we are and how we partner with clients and communities. Learn more at Kroll.com.
