Bachman's Inc.

Application Support Analyst

Bachman's Inc.  •  Minneapolis, MN (Onsite)  •  13 days ago
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Job Description



Application Support Analyst

Onsite | Minneapolis, MN

Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
  Join Bachman’s as an Application Support Analyst and play a critical role in keeping our business operations running smoothly across the organization. In this fast-paced, highly visible role, you’ll provide Tier 2 technical support for enterprise and ancillary applications used by up to 600 employees across every department. From troubleshooting urgent technical issues to improving support processes and documenting business workflows, you’ll be a key problem-solver and trusted partner for teams throughout the company. This position is ideal for a proactive, solutions-driven professional who thrives under pressure, enjoys cross-functional collaboration, and wants to make a meaningful impact by strengthening operational efficiency and supporting Bachman’s continued growth.

Job Duties:
  • Provide Tier 2 support for Enterprise software applications used by the business units and real-time interfaces. This includes the setup, updating and maintaining of those applications and system.
  • Partner with IS and department leaders in managing the digital channels to include implementation, interfaces, upgrades, break/fix, and capacity planning.
  • Construct process diagrams and procedures on key applications or processes for all Bachman’s business units.
  • Conduct performance monitoring, perform application testing, and assist with system reviews and in all projects requiring IS involvement.
  • Train and reinforce user training on the Company's software applications ensuring user adherence to policy, procedure and best business practices. 
  • Other duties as assigned.

Qualifications:
  • Bachelor’s Degree in Information Systems, Business Administration or related discipline or equivalent work experience.
  • Minimum two to four years of Tier 1 and three to five years of Tier 2 enterprise level application support.
  • Three to five years’ experience in documenting functional requirements, workflows and solutions using a structured methodology is required
  • Knowledge of and ability to effectively communicate functional concepts to technical team and system design concepts to end user.
  • Working knowledge of ITIL processes
  • Ability to effectively collaborate with numerous technologies and business teams across multiple locations.
  • Working knowledge of Point-of-Sale Systems and experience in supporting Retail Management Systems (RMS.
  • Working Knowledge of Content and Collaboration software such as Confluence, Slack and SharePoint.
  • Proficient with PC operating systems, Windows Servers, and SQL Servers.
  • Proficient with Microsoft Office products (Excel, PowerPoint, Word)
  • Experience with Business Intelligence & Reporting Systems.

Schedule:
            Monday- Friday Business Hours, on call one weekend a month+

  Don’t settle, come grow with us!

Bachman's is an Equal Opportunities Employer
Bachman's Inc.

About Bachman's Inc.

Bachman’s was founded in 1885 and remains family-owned, with fifth-generation Bachman family members leading the company today. Based in Minneapolis, Bachman’s operates retail locations in the Twin Cities, including six full-service floral, home, and garden centers, a gift and décor store in Galleria Edina, a hardscapes center (Farmington), and 28 floral departments within Lunds & Byerlys grocery stores. The company also operates indoor and outdoor landscaping divisions, a wedding/special events department, a nursery wholesale division, seven acres of greenhouses, and a 670-acre growing range in Farmington, Minn., which produces many of the plants, flowers, and landscaping products sold by Bachman’s today.

To place an order with Bachman’s, call (612) 861-7311 from within the Twin Cities or (866) 222-4626 from outside the Twin Cities. Or, to find retail locations, more information about Bachman’s, or answers to your gardening questions, visit Bachmans.com.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
Minneapolis, Minnesota
Year Founded
1885
Website
bachmans.com
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