The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.
Customer Support Solves problems through critical analysis, consultative questioning and relationship buildingResponds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solutionEnsures the utmost courtesy, professionalism, and politeness in both written and verbal customer contactsReceives, assesses, and prepares data from customers for conversion from older software versionsDocuments all customer contact for future reference, you must be able to channel your inner librarian Learning & DevelopmentIncreases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supportedParticipates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes Qualifications & Experience
See risk. Build resilience. Resolver gathers all risk data and analyzes it in context—revealing the true business impact within every risk. Resolver’s Risk Intelligence Platform traces the extended impact of all types of risk—whether compliance or audit, incidents, or threats—and translates those effects into quantifiable business metrics. So, customers can communicate risk persuasively, framing it in terms of the business. And with this changed perspective, comes an entirely new role for risk to play. Finally, risk goes from being seen as a barrier, to becoming a strategic partner driving the business. Welcome to the new world of Risk Intelligence.
Our mission is to transform Risk management to Risk Intelligence. Our intuitive and integrated risk software for enterprise organizations offers solutions for corporate security, risk & compliance, and information security teams. Resolver empowers businesses to respond effectively to regulatory and market shifts, to discover insights from security and risk incidents, and to streamline risk operations throughout the organization.
Resolver is a Kroll operated business. Kroll provides proprietary data, technology and insights to help customers stay ahead of complex demands related to risk, governance and growth. Kroll solutions deliver a powerful competitive advantage, enabling faster, smarter and more sustainable decisions. With 5,000 experts around the world, Kroll creates value and impact for both customers and communities. To learn more, visit www.kroll.com
