Job Description

We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality.

Key Responsibilities

• Provide first-level support for application-related issues and service requests

• Monitor application performance and system health (alerts, logs, dashboards)

• Perform incident triage, analysis, and initial troubleshooting

• Escalate complex issues to L2/L3 teams with proper documentation and logs

• Investigate issues using SQL queries, logs, and system monitoring tools

• Support API-related troubleshooting using tools such as Postman and Swagger

• Validate API requests/responses and assist in integration issue resolution

• Execute basic data validation and correction in databases when required

• Follow standard incident management and SLA processes

• Maintain proper documentation of issues, solutions, and known errors

• Participate in on-call support or shift rotation if required

Requirements

Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field

• 0–3 years of experience in Application Support / IT Support / Operations

• Basic knowledge of SQL (querying, joins, data validation)

• Familiarity with REST APIs and API testing tools:

• Postman

• Swagger (OpenAPI)

• Basic understanding of system architecture and integration concepts

• Strong analytical and problem-solving skills

• Good communication skills (written and verbal)

• Ability to work under pressure and meet SLA timelines

Technical Skills

• Database: SQL (SELECT, JOIN, basic troubleshooting)

• API Tools: Postman, Swagger

• Monitoring/Logs: Basic log analysis (application/server logs)

• Others (optional but a plus):

• Ticketing tools (ServiceNow, Jira, etc.)

• Knowledge of web applications (HTTP status codes, JSON, XML)